Ok, so my cousin knows COMPLETELY nothing too complicated about computers. Today she told me via IM that she had a virus on her computer she couldn't remove, and she doesnt know much about antivirus, s she asked me to help. I told her how to get the computer's IP, Computer's name, and her logon details. I still cannot conenct with remote desktop connection? Help?

If your talking via IM, and your on MSN Messenger, then there is a desktop support option or something she can choose that gives you access. I don't know what your trying to do, but it sounds like your trying to just connect to her IP and magically have access?

The other option is to go to www.logmein.com and have her setup an account. It's very simple to follow, and then you just need to log into her account and connect.